~Spa Policies~
4 Hour Cancellation Policy:
If you must cancel an appointment, we ask for at least a 4 hours notice. If we are unable to fill your appointment, we reserve the right to charge the full price of the service. If you use a gift certificate & do not give 4hr notice, it will become invalid. All appointments made for 2 or more people or for multiple services must be reserved with a credit card.
Winter Weather Policy:
The safety of Elements7 guests is very important and I understand that in cases of bad weather such as snow storms and icy roads, you may have to make a last minute cancellation. To avoid being charged, you must reschedule your appointment within 2 weeks.
Elements7 will be closed if Raymond Elementary School is closed in Racine County. We will reschedule your appointment at your earliest connivance.
Please Be On Time:
I ask that guests show up 10 minutes before their scheduled service. All guests deserve a pleasurable experience, so I make every attempt to get each person into their service on time so that the guests coming after them may enjoy their service on time.
Late Arrivals:
If you arrive late and there is an appointment scheduled after yours, your treatment will end on time and you will not receive the full time allotted for your service. If there is not enough time between your appointment and the next guest, your appointment will be canceled. In either case, you will be charged for the full amount for your service.
Check Policy:
Non-sufficient checks returned to Elements7 will be charged an additional $35.00. All future services from this client will be pre-charged to their credit card and are non-refundable to the guest who does not give 4 hour cancellation notice.
Hours:
Elements7 schedule changes each season so please contact Elements7 for current schedule. To give my clients my undivided attention all services, treatments and in-spa gift certificates purchases are BY APPOINTMENT.
Payment:
Cash, Visa, MasterCard or check.
Gift Certificates:
The expiration date is boldly written on each gift certificate, please take note of this. There are no refunds given for expired gift certificates. All gift certificate sales are final. Guests may not use gift certificates on discounted services or specials/promotions. Gift certificate values are applicable towards regularly priced services only. Guests may only use one gift certificate per visit.
Specials, Promotions, Packages, Pucnch Cards, Etc.:
Any time Elements7 has a special, promotion or limited time service they can not be combined,subsituted or transfered. Expireation date is boldly writen on each special, promtion or limited time service. Can not redeem gift certificates on specials, promotions or limiteed time service.
Refer a Friend:
When you refer a friend you both save! Your friend save 20% off their highest priced service. You recieve their highest price service minue the 20% discount in Spa Cash. Spa cash has no cash value, is non-transferable, can not be used with any other special, promotion, package deal, savings program, etc. Spa cash is valid for only 3 months from date of friends visit. Friend means and/or applys to any person that you refer to Elements7 Day Spa that has a service performed. So it could bea co-worker, family member, etc.
As always if you have any questions or comments please email me (Liz) and I will get back to you shortly.
Elements7 Day Spa has the right to change any specials, prices, policies, etc. with out notice.